[Now resolved] San Jose Building 2 internet outage

Incident Report for Company Alerts

Resolved

Hello all, the San Jose Building 2 internet experienced a provider-caused outage on Saturday (2/11/2023) at 12:28am PT. The SJ facilities team was notified as soon as IT became aware. The connection resumed at around 1:06am, then dropped again from 10:29am - 10:35am. All internet-reliant services (including things that communicate with our cloud servers) will have lost connection during these times. This outage was not caused by anything on our end - it was an upstream issue with the provider.

At this time, all services appear to be working normally. Please submit an IT ticket if you have any questions or other problems.

Posted Feb 13, 2023 - 08:11 PST

This incident affected: Site Locations (San Jose Site).